Refund & Return Policy

 

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refund policy :

Our policy lasts 10 days. If 10 days have gone since your ordered product arrived at the destination address, unfortunately, we can not offer you a refund or an exchange.

Returns and Exchanges

To be eligible for a return, your item must be unused and in the same condition.  Also, please be aware that we are not responsible for any cost of returns. We do not cover the cost of any return, so our customers need to ensure the shipping.  If any returned product comes with a cost on shipping, it will be rejected.

To return an order or to request an exchange, you must contact us in advance.  We reserve the right to cancel any returns or exchanges IF customers do not contact us before shipping the item.

Return address:

The Second Chance Store
recipient: Margo Gibson
Tel : 816 8883149
address: 11415 E.23rd Street, Independence,  MO 64052 , USA      

Damaged Products

  1. If, through no fault of your own, a product is damaged or faulty, it will be repaired, replaced or refunded based on the type and size of the damage incurred.
  2. If you notice any damage to your goods, please email us within 48 hours of delivery.
  3. It is important that you open the goods within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure you retain the original packaging until further notice.                                                 

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if –

  1. you do not receive them within the guaranteed time ( 7- 45 days )
  2. you receive the wrong item .

We do not issue the refund if:

  1. Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  2. your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  3.  You can submit refund requests within 15 days after the guaranteed period for delivery ( 7- 45 days) has expired. You can do it by sending a message to us at E-mail:   admin@ibuycheapstore.com